Contract terms for using Lumivara
These Terms and Conditions (hereinafter "Terms") govern the contractual relationship between Lumivara GmbH, Münchner Straße 2, 6330 Kufstein (hereinafter "Lumivara") and the end customers (hereinafter "Users") who are offered services via the website Lumivara.one or associated services.
The Terms apply to all services that Lumivara offers through its platform. They regulate the use of the Lumivara platform, the provision of services, as well as the sale and licensing of products by Lumivara to the User.
Lumivara reserves the right to change or supplement these Terms at any time. Changes will be communicated to Users in a timely manner and are deemed accepted if the User continues to use the services after the changes take effect.
Lumivara offers a comprehensive web-based learning platform accessible via several domains, including Lumivara.at, lumivara.org, lumivara.co, lumivara.de and lumivara.one. The platform offers Users a variety of interactive learning tools and resources aimed at improving learning skills and exam preparation.
The main features include:
The platform initially offers 10 requests completely free of charge. Thereafter, Users can take advantage of a free trial period lasting 168 hours (7 days × 24 hours) from the time of contract conclusion. This trial period ends automatically after exactly 168 hours, unless a cancellation is received no later than before the end of this period.
The use of Lumivara's services requires that the User is at least 13 years old. By registering, the User confirms that they have reached this age limit and have the necessary legal capacity or have obtained the consent of a parent or legal guardian.
Registration is required for full use of the services. The User undertakes to provide truthful, current and complete information about themselves during registration and to update it immediately in case of changes.
Each User is responsible for the security of their account. This includes keeping passwords and other access data confidential. Lumivara is not liable for damages resulting from unauthorized use or misuse of User accounts.
The use of the services may only be for the intended functionalities and for lawful purposes. Any form of abuse will result in immediate termination of the user relationship.
The contractual relationship begins with successful registration and login on one of the Lumivara web platforms. By registering, the User accepts the Terms and the Privacy Policy.
After registration, the User initially receives 10 requests completely free of charge. Subsequently, the User receives a free trial period of 168 hours. The User expressly agrees that Lumivara begins providing the digital content before the expiry of the statutory right of withdrawal and acknowledges that they thereby lose their right of withdrawal.
If the User does not cancel their membership within the 7-day trial period, a monthly or annual subscription – depending on the plan chosen by the User – is automatically initiated at the currently valid rates. Billing is done monthly or annually in advance, according to the chosen plan.
The contract is concluded for an indefinite period and can be terminated by either party at any time.
The User may choose between a monthly subscription at €7.99 per month or an annual subscription at €74.99 per year (both including VAT). These prices apply after the expiry of the 7-day free trial period.
Lumivara offers a variety of payment options: credit card, debit card, bank transfer, direct debit, Apple Pay and Google Pay. Availability may vary by country.
All payments are processed securely via the payment service provider STRIPE. Lumivara ensures that all payment transactions are carried out in accordance with the highest security standards.
Users have the right to cancel their subscription at any time. This can be done via the dashboard at Lumivara.at/panel, directly in the subscription settings or by email to [email protected].
Cancellation of the free trial period must be received by Lumivara no later than at the end of the 168-hour period. A cancellation after this period will result in automatic conversion to the paid subscription.
Cancellation takes effect immediately once it has been processed by Lumivara. Users have access to the services until the end of the current billing period (month or year, depending on the chosen plan).
Refunds are made exclusively within the framework of statutory requirements. Since these are digital contents, there is no right of withdrawal pursuant to Section 18 para. 1 item 11 FAGG if the User has agreed to immediate performance. For annual subscriptions, the billing period is 12 months. No pro-rata refunds are provided for the remaining period after cancellation within an annual billing cycle, unless required by mandatory statutory provisions.
Lumivara is committed to protecting the privacy and personal data of its Users. All measures for data processing comply with applicable data protection laws.
The details regarding data collection and processing are set out in the Privacy Policy.
Lumivara is committed to providing high-quality services. The platform is regularly maintained and updated.
Lumivara is not liable for indirect, incidental or consequential damages arising out of or in connection with the use of or inability to use the services.
Lumivara's liability is limited to intent or gross negligence. For slight negligence, Lumivara is only liable in the event of a breach of essential contractual obligations.
Lumivara reserves the right to make changes to its services at any time. This may be due to technological developments, changes in legal frameworks, or to improve the user experience.
Lumivara undertakes to inform its Users of material changes in an appropriate manner and in a timely manner.
Lumivara uses content from third parties (such as OpenAI, Wikimedia and YouTube) under their specific licensing terms. Users acknowledge that such content is subject to the protection of the respective copyrights.
Users grant Lumivara the right to use the content they create on the platform within the scope of the service. The privacy and confidentiality of such content are handled in accordance with the Privacy Policy.
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